CBRS Privacy Policy

Last updated: December 2025
At Custom Built Renovations Sydney (CBRS), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make an enquiry, or engage our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:
• Information you provide directly: name, email, phone number, home address, project location, renovation details, images or plans, billing details.
• Information collected automatically: IP address, device data, browser information, website interactions, cookies, analytics.
• Information from third parties: referrals from clients, agents, designers, trades, or advertising platforms.

2. How We Use Your Information

We use your information to:
• Respond to enquiries and provide quotes
• Communicate about your project
• Prepare designs, documentation, and contracts
• Manage project scheduling and delivery
• Improve our services and website
• Send optional updates or review requests
• Comply with legal obligations

3. How We Store and Protect Your Information

We store information securely using systems such as Go High Level, Office 365/OneDrive, and internal project tools. We take reasonable steps to protect your data from misuse, loss, or unauthorised access. Only authorised CBRS personnel and approved service providers may access your information.

4. Disclosure of Personal Information

We may share information with:
• Licensed trades and subcontractors
• Product suppliers
• Administrative and accounting providers
• Website, CRM, and IT service providers
We do not sell or trade your personal information. Disclosure may occur if required by law.

5. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience and understand site activity. You can disable cookies through your browser settings.

6. Marketing Communications

By contacting us or submitting an enquiry, you may receive email or SMS updates. You may opt out at any time.

7. Accessing or Updating Your Information

You may request access to or correction of your information at any time.

8. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

9. Contact Us

Custom Built Renovations Sydney (CBRS)
Email: office@cbrs.com.au
Phone: 1300 793 220
Website: cbrs.com.au 

10. Changes to This Policy

Updates to this Privacy Policy will be posted with a revised effective date.