Shari: Client Care & Operations Coordinator

Shari is the Client Care & Operations Coordinator at CBRS and has been an integral part of the team for more than eight years. With a professional background spanning corporate accounts, operations, payroll, and bank management, she brings an exceptional level of organisation, efficiency, and clarity to every stage of the renovation journey.

Shari plays a central role in guiding clients from the moment their project is approved right through to completion. She manages the behind-the-scenes operations that keep every renovation running smoothly, coordinating documentation, overseeing HBCF applications, reviewing selections, tracking orders, maintaining communication touchpoints, managing invoices, and making sure clients always know what to expect next.

Known for her warm and transparent communication style, Shari is extremely responsive, thorough, and genuinely invested in delivering a seamless experience. Clients often mention how supported they feel with her by their side, knowing they have someone approachable and proactive keeping them updated throughout their renovation.

Internally, she is the go-to person for both clients and the team. Her attention to detail, reliability, and ability to anticipate what’s needed next make her a cornerstone of the CBRS process. Shari ensures nothing is missed, everything is documented, and every project stays on track.

Shari is valued not only for her capability, but for the care she brings to her role. She represents the heart of our client experience, making sure every interaction feels guided, considered, and in safe hands.